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RETURNS & EXCHANGES
Our Promise
Every Stylish Hound product is designed and packaged with care. We want you and your pup to love what you receive — but if something isn’t right, we’re here to help.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 5 days of delivery at hello@stylish-hound.com.
Our team will review your case and arrange a replacement or solution for any faulty items.
Exchanges for Sizing
We happily accept exchanges for sizing issues, provided the product is:
- Unworn (trying on indoors is fine)
- Free from marks, scuffs, or signs of wear
- In brand new, resellable condition
Please contact us within 10 days of receiving your order and include:
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Three clear photos of your dog wearing the harness (front, side, back)
A brief description of the fit issue
Our team will assist in confirming the correct size before approving your exchange.
Items Not Eligible for Return or Exchange
For hygiene and safety reasons, we cannot accept returns or exchanges for:
- Used or dirty items
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Lick mats, bowls, chews, tug toys, snuffle mats, collapsible water bowls, or bottles
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Swim jackets, dog robes, or raincoats used in water or rain
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Human raincoats used outdoors
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Customised items (e.g. personalised name patches)
If you need a new custom harness due to sizing, please contact us — we may be able to reuse your existing name patch.
Change of Mind Returns
We offer store credit or exchange for change-of-mind returns if items meet the return conditions above.
Please submit your request through our Returns Portal or email us hello@stylish-hound.com.
Return shipping is at the buyer’s expense unless otherwise arranged.
Store Credit & Refunds
- Store credit is issued for the value of the returned item (including any discounts).
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Refunds are available only if you’ve repurchased the correct size/product before your return is received.
Refunds incur processing fees charged by third-party payment providers. -
Orders with free shipping will have $10 (domestic) or $30 (international) deducted from any refund to cover postage costs.
We generally recommend store credit — it’s faster, simpler, and avoids third-party fees.
Returns Process
- Start your return via the Returns Portal or email us hello@stylish-hound.com
- Send your return items to us clearly labeled with your return form inside.
- After inspection, store credit or your chosen resolution will be issued.
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Returns are processed every Wednesday. Please allow 10–12 business days.
Return address:
Stylish Hound
35 Mary Parade, Rydalmere NSW 2116
📞 0413 176 092